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Terms & Conditions

Payment

All payments will be fulfilled by Paypal, meaning that your payment will be processed efficiently, enabling us to despatch your order within 24 hours of cleared payment. All items must be paid for within 7 days. Paypal, as well as allowing registered users to make payments, allows non-members to pay for goods using a credit or debit card. There is no fee for this, and it allows us to process your payment more quickly.
 
If you would like to pay using a means other than Paypal, please contact us and we will do our best to fulfill your request.
 
Secure payments with PayPal
 
"With PayPal, you’re protected from checkout to delivery.
We spot problems before they happen with the latest
anti-fraud technology. Your financial information is never
given away to sellers. And if a problem arises with
your order, your eligible transactions will be fully reimbursed. "

 

Delivery

Under normal circumstances, all orders will be despatched within 48 hours of confirmed payment (Mon-Fri), subject to stock availability. Actual delivery time depends on the courier service used. Tankscape refuses to accept any responsibilty for delays in delivery due to circumstances beyond our control e.g. bad weather. If you do not receive your order within 7 days, please contact via email or a support ticket.
 
We offer a range of delivery options, including Economy, Standard and Express. We offer free delivery on orders up to 2kg that are over £25 including VAT.
 
 
United Kingdom
 
Free Delivery
Orders over £25
 
Economy - Royal Mail Standard Parcels / Courier (3-5 Days)
Upto 2kg - £4.99
Upt 25kg - £6.99
 
Standard - Royal Mail 1st Class (1-2 Days)
Upto 1KG - £2.99
Upto 1.5kg - £5.99
Upto 2kg - £6.99
 
Express - Royal Mail Special Delivery (Next Day)
Upto 500g - £5.99
Upto 1kg - £6.99
Upto 2kg £9.99
 
 
European Union
 
Standard Royal Mail Airmail (3-5 Days)
Upto 500g - £3.99
Upto 1kg - £6.99
Upto 1.5kg - £9.99
Upto 2kg - £11.99
 
 
Rest of the World
 
Standard Royal Mail Airmail (3-5 Days)
Upto 500g - £5.99
Upto 1kg - £11.99
Upto 1.5kg - £16.99
Upto 2kg - £22.99
 
 

Returns

If an item arrives damaged, you must email us within 24 hours of receiving the item. You will be asked to provide photographic evidence of the damage or, where this is not possible, you must return the item(s) to us, at your own cost.  Once satisfied that your claim is genuine, we can either send a replacement item, or provide a full refund, including original postage cost.

By law customers have the right to cancel any item, for any reason, within 7 working days after receipt of the item(s). Customers must return the goods to us at their own costs in an unused and re-saleable condition. If you wish to return an item please contact us first so we can provide you with an RMA number. Until the package is received by us, at our premises, the customer is responsible for any loss or damage. Please ask for 'proof of postage' when returning items to us. This is required to protect your loss in the event that the items are not received by us, or arrive damaged. Once we have received the item(s), we will notify you and refund the original purchase price, including the original shipping cost, within 7 days. Any items received in a used or non saleable state will not be refunded, and you will be asked to pay for shipping if you want the item returned.
 
 

Privacy Policy

Please see here: http://www.tankscape.co.uk/privacy-policy

 

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